Payment details and summary of terms of trading.
Mail Order – Pay pal and all major credit* and debit cards accepted. Payment to be taken at the time of order – no credit facilities offered. Cheques are no longer accepted for mail order items.
Post and packing service – All parcels are sent via Royal mail or Parcel Force depending upon which is the better service (in our opinion). Please note that whilst we take extreme care when packing your parts, we can not be held responsible for any damage or lost goods. We always obtain proof of postage, and are happy to help you with any claim. If you would like to take out insurance, then please advise the member of staff when placing your order.
Courier service – We are happy to arrange a courier to collect or deliver your part(s), please telephone and ask for details. Please note that insurance for your item(s) will be an additional service and charge. Please inform us when you place an order if you require this service.
Counter sales – Cash, and all major credit* and debit cards accepted. Payment will be taken at the time of order – no credit facilities offered. Cheques are no longer accepted for counter sales.
Workshop orders – i.e. overhauls, repair and re-conditioning work.
A written letter of confirmation is required stating your full name, contact details and a detailed list of what you wish us to do. Please note that a deposit is required before work commences, this deposit is then held until all works have been undertaken, and is then deducted from your final bill. Interim bills will be issued as and when deemed necessary by the company –depending on the type and amount of work being undertaken. All invoices are to be settled in full within 14 days. If at any time you have trouble in paying your bill – please speak to Gary Miller as soon as possible. Cash, Pay Pal and all major credit* and debit cards are accepted. Cheques are accepted, but please note that your cheque will need to clear before we release the goods.
Returns service – We are happy to accept returned items as long as they are in the condition in which they were sold. Please telephone and speak to the mail service department, and inform them they will be expecting a return and state the reason why you are returning the item. Returns must be within 3 months of purchase. Please send the part to the address listed on our Contact page, along with a copy of your invoice. Once the item has been checked over, you will receive a credit from the accounts department. The postage cost to return the item, is at your expense – unless the item is deemed faulty. In some circumstances we may find it necessary to charge a handling fee. Please check the contents of your parcel and inform us within 2 working days if there is a mistake with your order.
Returns Service - Restoration and Engineering Workshop - apologises but we are unable to offer any form of return service for these specialist services.
Core Fees - Core fees will only be refunded if your exchange unit is found to be in a ‘serviceable condition.’ Belcher Engineering Ltd reserves the right to determine whether or not the unit is ‘serviceable’. If your unit is found not to be in a satisfactory condition, we can refuse you a refund (either whole or partial.)
Special Orders – As the UK’s main agent for Macs Antique Auto parts we can (subject to USA availability) order you any part(s) listed in their catalogues. We make no additional charge to you for this service, but please be aware that the price of the part(s) will be determined by the current commission rate, deferment, handling, import duty, and VAT. When enquiring please ask for a guide price before placing your order. We will require a 50% non refundable deposit before we place your order, along with a completed 'special order form'. A form can be found at the CONTACT page. Parts made to your own specific requirements (upholstery, carpets, hood and wood kits) and items not normally held in stock by the company cannot be returned for any reason (unless they are deemed faulty).
Purchasing items on your behalf from outside of the UK – We are happy to act as your agent if you require items to be imported to complete the repair work on your car. We need to have your written permission to act as your agent, and details of the item(s) to be imported. Please note that we do make a charge for this service, due to the amount of paper work involved to complete the process. As with all imports, the final price of the part(s) will be determined by the current commission rate, deferment, handling, import duty and VAT.
Warranty - All rebuilt engines which are installed and maintained according to our instructions are fully warranted for 3 months. If any block assembly is defective in material or workmanship furnished by Belcher Engineering Ltd, it must be returned to us at your expense and we will, after inspection and in our opinion, either replace or repair the engine. Belcher Engineering Ltd is not responsible for any other costs incurred by the owner in removing and installing the engine and its components. It is at our sole discretion to determine if defect is due to our material or workmanship. Liability will be assumed by the customer for any loss or damage other than the engine. The three months warranty begins from the date of purchase. Belcher Engineering Ltd does not warranty motors shipped to a final destination outside of the UK.
We do not offer a warranty on any engine and/or parts/components (under any circumstance) if used for competition, trial or sprint events.
Please note - we cannot give any warranty or be held responsible for the condition of any engine block (either supplied by you or by Belcher Engineering Ltd), nor any subsequent work carried out on the block. It is given and understood that whilst every effort is made to ensure the satisfactory condition of all blocks it is impossible to give any guarantee that cracks and/or fault lines are not inherent in such aged components.
Health & Safety - Braking and steering components (second hand) sold only on the agreement and understanding they are sold for pattern purposes only. You (the customer) fully understand we accept no liability for any possible outcome relating to any health and safety issue.
Important details - All prices are subject to VAT.
*If you bill exceeds £200.00 and you wish to pay by credit card, unfortunately we will have to charge you an additional 3% (surcharge), due to the charges that our service provider charges us – please accept our apologies.
Ebay Auction Items - Items purchased on ‘Ebay auction’ do not carry a return policy (unless the item has been listed by the Company incorrectly.)
Ebay Shop Items/ Ebay Buy it Now Items – Items purchased through ‘Ebay shop’or ‘Buy it Now’are subject to our Company return policy as stated above or as listed on Ebay.
Please note: Whilst your Vehicle, Unit, Component or Job is here with us, we may decide to photograph and/or video it and use these media files for advertising purposes. Please let us know at the times of order if you would prefer us not too use your Vehicle, Unit, Component or Job in this way. Thank you.